FAQ

General Information

 

Just click on the Login/Register, which is located in the upper right corner of our website. Then click on Create an account.

You must fill in all the information requested. If any information is missing, we will then send you an email.

Once your registration is complete, please allow us 24 business hours to verify the account information provided and to activate your account.

 

 

You are currently on our online sotre for professionals which is intented for professional tattooers and piercers only. We do not sell tattoo and piercing equipment to the general public. You must apply for an account to have access to our catalogues.

If you wish to purchase jewelry for yourself, please visit our Retail Store.

 

 

Please contact us via our Contact Page located in the upper right corner of our website.

 

 

We offer all kinds of promotions throughout the year. Visit our promotion page by clicking here for more information.

 

Account Information

 

As this website is intented for our business clientele, you must communicate with us by email the changes to made to your billing adress.

This is THE ONLY way to change it.

 

 

All you have to do is log in to your account.

When you are logged in, you will be directed to your dashboard with all your information. From there you will be able to change your password and add delivery addresses.

 

 

One of the benefits of creating an account is that Trinity will keep track of your order history and you can view it at any time.

To view our order history, log in to your account. The list of your last orders will appear on your dashboard.

 

 

Yes, you can create multiple shopping lists.

Log in to your account. In your account click on purchase list. You can add as many shopping lists as you need and/or modify them as needed.

 

Order Information

 

New orders usually leave our warehouse within three business days of order confirmation and are delivered within the time specified at checkout depending on the shipping option selected.

These deadlines are only a guide since we have no control over the shipping companies.

 

 

When your order is shipped, you will receive an email confirmation from the shipping company you have chosen. Please keep this email in order to track your package if necessary.

 

 

All orders are sent with a delivery confirmation. With the delivery confirmation, your package will be scanned and indicated as "delivered" once delivered.

If you still do not receive your order, it is possible for us after a period of 30 days to make a claim to the carrier.

Please contact us.

 

 

  1. Check the status of your order by logging into your account, click on My orders.

  2. You will see a list of all orders placed and under the Order status, column you can see the current status of your order.

  3. If the order status is Completed, you cannot cancel your order. Please see our return policy. If the order has already been shipped, you will not be able to cancel your order.

  4. If the order status is being processed, you can send an email to customer service. If the order has not been shipped or has not gone into production, you can cancel the order. However, there will be a 10% processing fee.

 

 

  1. Check the status of your order by logging into your account and clicking on My orders.

  2. You will see a list of all orders placed and in the order status column you can see the status of your order.

  3. If the order is Completed, you cannot change your order. Please see our return policy within our terms and conditions.

  4. If the order status is Processing, you can send an email to our customer service. We will be able to modify or add to your order for a minimal additional shipping cost.

 

 

We currently accept Visa and Mastercard, Paypal, E-Transfer (Interac Transfer) and bank transfers for most countries. Please note that we do not accept personal checks. We also accept payment on delivery (C.O.D.) for Canadian residents. A $15.00 fee will apply. If you do not wish to order online, you can contact us by clicking here.

 

 

Several delivery options are available to you. When you finalize your order, the following choices will be available as well as the delivery amount that will be charged to you. You only have to choose the one that corresponds to your requirements.

•Canada Post

•UPS

•Purolator

•• Messenger (to choose this option, you must absolutely live in the Montreal or Laval area. If you choose this option and you live outside of these regions, you will be charged an additional amount.

 

 

We understand that some people do not feel safe to pay online. For those who do not wish to order online, you can contact us.

 

Product Information

 

Our certificates are available here.

 

 

The availability of a product can be checked directly on the product page. If a desired product is out of stock you can click on Notify me located at the bottom right of the product. An email will be sent to you as soon as the product is available. You must be connected to your account to use this function.

 

Information on returns and guarantees

 

We believe in our products. If you are not satisfied or for any reason, you may return, at your own expense, unused and unopened products purchased from Trinity at any time within 10 days of purchase for a full refund (excluding shipping costs). Please contact our customer service department to arrange for returns.

For more information, please see our return policies in our terms and conditions section.

Please note that we do not accept any packages that include charges when receiving your product.

 

 

Trinity only guarantees to the original purchaser of any product and brand purchased from Trinity, that this product will be free from defects in materials and workmanship under normal conditions. Please contact our customer service departmentwithin 10 days of purchase. This warranty does not cover defects or costs caused by:

1) modification, alteration, repair or maintenance of this product by any person or company other than Trinity;

2) physical abuse or misuse of the product or operation of the product in a manner inconsistent with the use stated in the instructions.

Any express warranties not provided herein, and any remedies other than the warranty contained herein, which may arise by inference or application of law, are hereby excluded and disclaimed, including the implied warranties of merchantability and fitness for a particular purpose.

After 30 days, products cannot be returned.

This limited warranty does not cover items manufactured by third parties and sold by Trinity. The manufacturer's information appears on the item page. We recommend that you contact third party manufacturers to determine the warranty terms for a particular product prior to purchase.