- >Help Center
- >Terms and Conditions
TERMS AND CONDITIONS
9112-0212 Quebec Inc, hereinafter referred to as Trinity, sells products or provides information about them when you visit or purchase at www.trinitybj.com or www.trinitybodyjewelry.com and/or purchase or contact Trinity by telephone, fax, email, or any other means of communication. By using our services, you agree to our terms and conditions. Please read them carefully before using our services.
If you do not agree to these terms and conditions, please do not use our services.
CONDITIONS OF USE
All content included in or made available through our website or any other publications such as text, graphics, photos, logos, button icons, images, digital downloads, data compilations, are protected by Canadian copyright laws. No part of the information provided through Trinity may be copied or reproduced in any form or by any means without the prior written permission of Trinity. Users or visitors are not permitted to modify, distribute, publish, transmit, copy, or create derivative works of any material for any public, private or commercial purpose.
The graphics, logos, page headers, button icons, scripts and service names associated with Trinity are trademarks and trade dress of Trinity in Canada and other countries. The trademarks and trade dress of Trinity may not be used in connection with any product or service that is not of Trinity, or in any way that may confuse customers, or in any manner that disparages or discredits Trinity. All other non-Trinity trademarks that appear on our websites or other publications are the property of their respective owners, who may or may not be affiliated with, connected, or sponsored by Trinity.
LIMITED USE AUTHORIZATION
When you use one of our websites and / or communicate with us electronically, you consent to receive communications from us electronically. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. You acknowledge that Trinity may send emails to you for promotional and / or informational purposes. By accepting these terms and conditions, you consent to receive such emails. You can opt out of receiving promotional and / or informational emails at any time.
You can better manage your customer experience at Trinity by creating an account on one of our websites or by contacting us. If you choose to create an account, you acknowledge that you are at least eighteen (18) years old. By creating an account with us, you are responsible for maintaining the confidentiality of your account, your password, restricting access to your computer, and you accept responsibility for all activities that occur under your account. You must notify us immediately of any unauthorized use of your password or username, or any other breach or threat of security breach.
CONDITIONS OF SALE
OBLIGATIONS OF THE BUYER
The buyer acknowledges that he is responsible for entering the correct delivery address. If your billing address changes, please notify our customer service department, as you cannot change this information yourself.
The buyer acknowledges that any unclaimed package will be subject to additional applicable charges. See applicable additional charges.
RISK OF LOSS
All items purchased from any of our websites or from Trinity are subject to a shipping contract. This means that the risk of loss and ownership of these items passes upon handover to the carrier.
PRODUCT DESCRIPTIONS AND VARIATIONS
Trinity tries to be as specific as possible. However, Trinity does not warrant that descriptions of Trinity’s or any other products are accurate, complete, reliable, current, or error-free. If a product offered by Trinity does not meet the description, your sole remedy is to return it in an unused condition. You understand that there may be variations in the jewelry products sold by Trinity. Additionally, you are responsible for ordering body jewelry of the correct size and / or gauge size for your own needs and your sole remedy for incorrectly sized items is to return them in unused condition. Please note that a charge may apply. Consult applicable additional charges.
Unless otherwise indicated, the prices displayed for products on any of our websites represent the selling price associated with your account. Trinity cannot confirm the price of an item until you confirm your order. Despite our best efforts, a small number of articles may be misjudged. If the correct price of an item sold by Trinity is greater than our listed price, we will contact you, at our discretion, for instructions prior to shipment or cancel your order and notify you of such cancellation. Your credit card will be charged when your order is placed.
RETURNS / EXCHANGES
At Trinity, we are committed to meet the needs of our customers. Your satisfaction is extremely important to us. If you believe a return is warrant, please carefully review the information below and contact our customer service department at 450-669-1111 or email us at [email protected], so that we can respond to your needs.
10 days return period: We believe in our products. If you are not satisfied, or for any reason, you may return unused, unopened products purchased from Trinity, any time within 10 days of purchase, for a full refund, excluding shipping charges. Please contact our customer service to regularize returns.
30 Day Exchange Period: When the return period is over, you have a maximum of 30 days from the date of purchase to make an exchange with other products. Please refer to the applicable additional charges section.
Trinity warrants only to the original purchaser of any product and brand purchased from Trinity, that this product will be free from defects in material and workmanship under normal conditions. Please contact our customer service within 10 days of purchase. This warranty does not cover defects or costs caused by:
- modification, alteration, repair, or maintenance of this product by any person or company other than Trinity,
- physical abuse or misuse of the product or its operation in a manner incompatible with the use indicated in the instructions. Any express warranty not provided herein, and any remedy which, other than the warranty contained herein, which may arise by inference or by application of law, is hereby excluded and disclaimed, including implied warranties of merchantable quality and suitability for a particular usage.
After 30 days, the products cannot be returned.
This limited warranty does not cover items manufactured by third parties and sold by Trinity. Manufacturer information appears on the article page. We recommend that you contact third party manufacturers to determine warranty terms for a particular product, prior to purchase.
SHIPPING AND PREPARATION TIMES
New orders are usually packaged within 3 business days of ordering and delivered within the time frame specified at checkout depending on the shipping option selected. These times are only a guide and we make no guarantees unless otherwise stated. Once your order has shipped, you will receive a confirmation email with an order tracking number and information on how to track your package. For more information on shipping, please contact our customer service at 450-669-1111 or via email.
ADDITIONAL APPLICABLE CHARGES
After the 10 days grace period, restocking fees on returns and / or exchanges are 30% of the paid price of returned items plus an additional administrative charge of $ 15.00. Return shipping costs are the sole responsibility of the buyer.
The costs caused by non-claimed of a sent package are equal to the transport costs of the initial shipment and those of the return. In addition, there is an administrative charge of $ 15.00. The purchaser wishing to have Trinity returned their package will also have to pay the shipping costs to send it again.
Purchases made on any of our websites are safe and secure. We use a technology called Secure Sockets Layer (SSL), which encrypts (or encodes) sensitive information before it is sent over the Internet.
SSL is the industry standard method for protecting web communications. The SSL security protocol provides data encryption, server authentication, message integrity, and optional client authentication for a TCP / IP connection. You can check the security of your connection by looking at the URL line of your browser; when accessing a secure server, the first characters of the site address will change from "http" to "https".
If you feel more comfortable ordering over the phone, we also offer this option, call us at 450-669-1111.
RISKS INHERENT TO BODY PIERCING / TATTOOING
There are risks inherent in body piercing and tattooing, which can include potentially serious injuries. The risks of such injuries are reduced, but not eliminated, by using trained and experienced body piercing and tattoo technicians. Trinity cannot be held responsible for injuries caused by misuse of our products, or injuries resulting from technician errors during the piercing or tattooing process. Buyers of our products assume all risks inherent in the use and resale of these products.
Body jewelry at Trinity is sold in new, unused condition and is not sterile unless otherwise stated on the product packaging. We recommend that you sterilize body jewelry before use.
SMALL PARTS SUCH AS BODY JEWELERY MAY BE A CHOKING HAZARD; KEEP AWAY FROM SMALL CHILDREN.
EXCLUSION OF WARRANTIES AND LIMITATION OF LIABILITY
Purchasers of products from Trinity agree to hold Trinity harmless for any damage or injury that may arise as a result of the use or resale of such products by purchaser, and to indemnify Trinity for all damages, costs and / or costs which may be associated with damage or injury resulting from the use or resale of such products by the purchaser, to the extent permitted by applicable law.
ALL INFORMATION, CONTENT, MATERIALS AND PRODUCTS MADE AVAILABLE TO YOU BY TRINITY, ARE SOLD "AS IS" AND "AS AVAILABLE", UNLESS OTHERWISE SPECIFIED IN WRITING. TRINITY MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, REGARDING THE OPERATION OF THE PRODUCTS SOLD BY TRINITY, OR THE INFORMATION, CONTENT, MATERIAL, PRODUCTS MADE AVAILABLE TO YOU BY TRINITY, UNLESS STATED IN WRITING. YOU EXPRESSLY AGREE THAT YOUR USE OF TRINITY PRODUCTS IS AT YOUR OWN RISK.
TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW IN FONCTION OF THE TERRITORY CONCERNED, TRINITY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. TRINITY DOES NOT WARRANT THAT ANY SERVICES, INFORMATION, CONTENT, MATERIALS, PRODUCTS MADE AVAILABLE TO YOU BY TRINITY, OR TRINITY SERVERS OR ELECTRONIC COMMUNICATIONS SENT FROM TRINITY, ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. TRINITY SHALL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND RESULTING FROM THE USE OF ANY INFORMATION, CONTENT, MATERIALS, PRODUCTS OR OTHER SERVICES INCLUDED OR MADE AVAILABLE TO YOU, INCLUDING, BUT NOT LIMITED TO DAMAGES DIRECT, INDIRECT, ACCESSORY, PUNITIVE AND INDIRECT, UNLESS OTHERWISE INDICATED IN WRITING.
SOME LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE CLAUSES, EXCLUSIONS OR LIMITATIONS MAY NOT APPLY AND YOU MAY HAVE ADDITIONAL RIGHTS.
Arbitration. Any dispute or litigation that may arise as a result of, or on the occasion of a purchase transaction made with Trinity through its site or by telephone, fax, email or other means of communication in accordance with the present Terms and conditions, its appendices, in particular its confidentiality policy, must be decided by institutional arbitration excluding the courts, under the aegis of a recognized arbitration center and according to the commercial arbitration rules ( in force at the time of acceptance hereof) of the National and International Commercial Arbitration Center of Quebec (CACNIQ) and to which the parties declare to adhere, with the exception of disputes or litigation which may be adjudicated by the Small Claims Court or which could be if the plaintiff chooses to decrease its claim to be eligible for this level of statutory tribunal, in which case this tribunal will have full authority to settle the dispute or litigation.
The request by a party to a court, before or during the arbitral proceedings, for provisional or protective measures and the granting of such measures by a court are not incompatible with this arbitration clause.
By using Trinity’s products, including visiting one of our websites, you agree that the laws of the Province of Quebec, Canada, without regard to the principles of conflict of laws, govern these terms and conditions and any dispute between whatever it is that might arise between you and Trinity.
MODIFICATION AND INDEPENDENCE OF THE CLAUSES
We reserve the right to make changes to our site and to these terms and conditions at any time. If any of these conditions is found to be invalid, void, or unenforceable for any reason, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.
The acceptance of the Terms and conditions that this document contains represents all the conditions to which the parties have agreed upon, which cannot be contradicted or supplemented by the proof of previous declarations or agreements, but only by written and express agreement concluded after the acceptance of the Terms and Conditions.